We want you to feel confident when ordering from Everclover Diamond. Because jewellery may include selected sizes, materials, finishes or personalised details, return eligibility can depend on the specific item and order configuration.
Before Requesting a Return
Please contact our team before sending any item back. Do not return an item without receiving return instructions first.
Return Eligibility
To be considered for a return or exchange, an item should generally be unused, unworn, undamaged and returned with its original packaging and any included accessories or documentation.
Items That May Not Be Eligible
Custom-made, personalised, engraved, altered or otherwise specially prepared items may have different return conditions or may not be eligible for standard returns. Any product-specific restrictions should be reviewed before purchase.
Damaged or Incorrect Items
If you receive an item that appears damaged, defective or different from what you ordered, contact us promptly and include your order number together with clear photos of the item and packaging.
Refunds
Approved refunds are returned to the original payment method after the returned item has been received and reviewed. Processing time may vary depending on the payment provider.
Exchanges
If an exchange is available for your item, our team will confirm the applicable process after reviewing your request.
How to Start a Request
Email lx939011986@gmail.com and include your order number, the item involved and the reason for your request.