Everclover Diamond ships orders from Hong Kong. We aim to prepare every order carefully and provide clear delivery information throughout the process.
Shipping Cost
We offer free shipping on eligible orders. Any shipping option available for your order will be shown during checkout.
Order Processing
Processing time depends on the product, selected options and whether the item is ready to ship or requires additional preparation. Product-specific information should be reviewed before placing your order.
Estimated Delivery
Delivery time varies by destination and carrier. Any estimate provided is an estimate rather than a guaranteed delivery date. Delays may occasionally occur because of customs processing, carrier disruption, local holidays, severe weather or other circumstances outside our control.
Tracking
Where tracking is available, tracking information will be sent after your order has been dispatched. Please allow time for the carrier’s tracking system to update after shipment.
Customs, Duties & Taxes
Import rules differ by destination. Any duties, taxes or customs-related charges that apply to your order will depend on the destination and the checkout arrangement shown when you place your order.
Incorrect or Incomplete Address
Please check your delivery address carefully before completing checkout. If you notice an error after ordering, contact us as soon as possible. Once an order has entered the shipping process, address changes may not be possible.
Delivery Issues
If tracking shows an unusual delay, delivery problem or possible loss, contact us with your order number and tracking information so we can review the situation with the carrier.